Turtl is a purpose-driven brand dedicated to protecting both little feet and the planet. We create eco-conscious kids' footwear and swimwear using recycled post-consumer plastics and algae biomass, helping to reduce waste and keep our oceans clean. Our barefoot-friendly shoes are designed for comfort, durability, and style - ensuring happy feet while making a positive impact. With every purchase, you’re supporting our mission for cleaner oceans and a safer habitat for marine life. Read The Turtl Story.

Our Play Shoes, Water Shoes, Toggle Water Shoes and Sports Sandals are designed with standard sizing and width. They fit tots from 12 months up to kids aged 6-7 years. Check our Size Guide for full details.

Not fully waterproof, but they are splashproof. They have an eco-friendly splashproof coating, making them great for playful splashes! While they may not hold up in a heavy rain shower, they should keep little feet dry during light puddle play. They can be worn in fresh water and should be left to dry naturally afterwards.

It’s easy - remove and insoles and pop them in the washing machine. Insoles are hand wash only. We recommend using a gentle, cold wash (30°C) with mild detergent and letting them air dry naturally. Avoid using bleach, fabric softeners, or tumble drying, as these can affect the materials and durability of the shoes. Regular washing will help keep them fresh and ready for your little one’s next adventure!

Yes. The insoles, made from BLOOM, are removable and perforated for breathability. We recommend taking them out after wear to allow them to dry, and removing them before placing the shoes in the washing machine.

Recycling options can vary by location, so it's best to check with your local recycling centre. To help, here’s a breakdown of the materials in our shoes:

• Socks: Made from Repreve® and truSpring
• Insoles: Made from BLOOM
• Outsoles: Made from Phthalate-free TPR rubber

Take this information with you when you enquire about recycling options!

Each year, we choose a charity to which we donate a percentage of our profits. While we’re a small brand, we’re committed to contributing as much as we can to like-minded organisations that share our goal of cleaning up the oceans and creating a safer habitat for marine life. Every time you purchase one of our products, you’re helping to make the planet a better place.

It would be our pleasure. Call us at our UK head office on 0161 947 8850, message us on any of our social channels, or email us using our contact form.

We accept payments via Visa Credit or Debit, Maestro, Mastercard, American Express, as well as Apple Pay and Google Pay.

It depends on where your order is in our system. We’ll always do our best to accommodate changes or cancellations. For the quickest response, please call us during our opening hours to request any updates to your order.

If our offices are closed, feel free to email us, and we’ll review your request first thing the next day.

Royal Mail UK standard delivery is FREE for Turtl Rewards members (sign up here) and £3.95 for non-members.

Royal Mail NEXT DAY delivery (UK Mainland) is £5.50 for all customers.

Please note: Next day delivery is not available for BT postcodes, Guernsey, Jersey and the Isle of Man.

Unfortunately, we currently do not offer delivery outside of the UK.

First, check the tracking number we provided to see if there are any updates on your delivery. Please allow up to 3 working days for delivery, as sometimes it can take a little longer. If your order still hasn't arrived after this time, or if you need further assistance, please don’t hesitate to get in touch with us here. We’re happy to help!

All our UK standard deliveries are sent via Royal Mail using their Tracked 48 service, ensuring your order can be monitored throughout its journey. For Next Day deliveries, we use Royal Mail Tracked 24, which provides quicker delivery with tracking updates. Both services offer reliable and secure delivery so you can keep an eye on your order every step of the way.

We’re really sorry to hear there’s an issue with your order, and we want to resolve it as quickly as possible. Please contact our team here, and provide details about the problem you’ve encountered. We’ll do our best to address the issue and make things right as soon as we can.

We’re sorry to hear you need to make a return. For full instructions on how to return your item, please visit our Returns page.

Returns are FREE for Turtl Rewards members. For non-members, a £3.50 handling fee will be applied.

If you’ve received the wrong item or if it’s faulty, please contact us before returning your item(s), so we can assist you with the process. We're here to help make the return as smooth as possible.